The parent handbook does not include information about the reasons for when refunds or credits of fees will be provided.

There are no written policies and procedures with respect to vulnerable sector checks that address how the confidentiality of information contained in a vulnerable sector check, offence declaration or attestation will be protected.

The licensee has not posted a copy of the licence in a conspicuous place at the child care centre, together with any other required information or signage.

The parent handbook does not include a copy of the rules set out in the anaphylactic policy for parents who send food with their child to the child care centre.

The parent handbook does not include a copy of the safe arrival and dismissal policy.

Not every employee has a health assessment and immunization as directed by the local medical officer of health.

There are no written policies and procedures with respect to staff training and development.

The licensee has not kept a daily attendance record showing the time of arrival and departure or the absence of each child.

The licensee has not complied with the conditions on a licence.

The licensee has not maintained the maximum number of children in a group.

The licensee has not maintained the ratio of employees to children.

The licensee has not obtained a new offence declaration from each person in every calendar year as required.

The licensee has not maintained a daily written record that includes a summary of any incident affecting the health, safety or well-being of any child.

The licensee has not maintained a daily written record that includes a summary of any incident affecting the health, safety or well-being of any staff.

The licensee does not have a written safe arrival and dismissal policy. OR The licensee's safe arrival and dismissal policy does not include all the requirements required under s.50 of O.Reg. 137/15

The licensee has not maintained the proportion of employees that must be qualified.

There are no written policies with respect to vulnerable sector checks that address the process for submitting an offence declaration.

The licensee has not obtained a new offence declaration from each person in every calendar year as required.

The licensee has not kept a daily attendance record showing the time of arrival and departure or the absence of each child.

The licensee has not kept a written record of all fire drills, all tests of the fire alarm system and all tests of fire protection equipment for at least 12 months.

The licensee has not kept a record, report or other document that is required to be made or kept under the Act/Regulation in a secure location for at least three years from the date it was made, unless otherwise specified AND/OR the licensee has not made a record, report or document that is required to be made or kept under the Act/Regulation available for inspection by an inspector or program adviser.

The licensee has not maintained a daily written record that includes a summary of any incident affecting the health, safety or well-being of any child.

The licensee has not maintained a daily written record that includes a summary of any incident affecting the health, safety or well-being of any staff.

The parent handbook does not include information about the base fees and non base fees charged by the licensee and/or whether or not the licensee is enrolled in the Canada-Wide Early Learning and Child Care System.