The parent handbook does not include information about the payment methods that can be used when paying fees and the schedule for making payments.

The parent handbook does not include information about the reasons for when refunds or credits of fees will be provided.

The parent handbook does not include a copy of the licensee's policies and procedures regarding how parents' issues and concerns will be addressed.

The parent handbook does not include a copy of the safe arrival and dismissal policy.

The licensee has not implemented an individualized support plan.

Not every child has been supervised by an adult at all times.

The licensee has not kept a daily attendance record showing the time of arrival and departure or the absence of each child.

The licensee has not implemented the written policies and procedures for monitoring compliance and contraventions.

The licensee has not implemented the written procedures for the administration of medications.

The licensee has not posted a list in each cooking and serving area with names of the children and their allergies or food restrictions.

The licensee has not implemented the policies and procedures regarding volunteers and students.

The licensee has not implemented the written procedures for the administration of medications.

The licensee has not ensured that a drug or medication is administered to a child only from the original container clearly labelled with the child's name, the name of the drug or medication, the dosage, the date of purchase and expiration, if applicable, and instructions for storage and administration.

Not every employee who may be counted for the purposes of meeting the required ratios has a valid certification in first aid, including infant and child CPR, issued by a WSIB-approved training course.